Capability Solutions
Capability.Co works across the full learning-to-work landscape — helping individuals, educators, employers, and institutions unlock capability at scale.
Human Capabilities
A universal currency for future readiness
Human Capabilities are the durable, transferable attributes that shape how people behave, adapt, lead, collaborate, grow and contribute, across any role, industry or stage of life.
In a world where careers are no longer linear, AI is reshaping work, skills are rapidly evolving and systems are struggling to keep pace, human capabilities remain the constant. They connect education, work, and lifelong growth.
Capability.Co puts human capability at the centre – powering individual growth, workforce performance, and system-wide transformation.
Why human capabilities matter now
Core to thriving in a changing world
In an era shaped by AI and disruption, human capabilities are no longer a “nice to have”—they are the foundation of how people and organisations adapt, connect and succeed.
Transferable and teachable
Human Capabilities are not fixed traits, they can be developed and strengthened through learning and experience.
In higher demand than ever
As AI and automation reshape work, uniquely human strengths like adaptability, leadership, empathy and critical thinking take centre stage in every job, at every level.
Essential for lifelong success
Human capabilities enable mobility across roles, industries and life stages—they’re the currency of lifelong learning and career progression.
Stronger than technical skills alone
Decades of research show human capabilities drive performance and boost how technical skills are learned, applied and adapted
Underdeveloped and undervalued
Despite their critical role, most organisations struggle to describe, develop or assess human capabilities—leaving gaps in learning, recognition and equity.
The Human Capability Standards
The global benchmark for building capability
Built on 30+ years of global workforce research, the Working Futures™ Human Capability Standards (HCS) is the only globally recognised, levelled framework designed to build, measure and recognise human capabilities across life, learning and work. Rigorous and research-based, the HCS defines how people perform and why they thrive — combining both tangible skills and intangible mindsets to power enduring, real-world impact.
They are the foundation of every Capability.Co solution—used by employers, educators, and systems to bring clarity, structure and rigour to how we define, measure and recognise what truly drives performance.
The disciplined examination of information, assumptions and arguments to form sound, well-reasoned judgements. It involves structuring problems, weighing evidence and making the logic of decisions explicit.
Critical Thinking improves decision quality under time and uncertainty, reduces bias and risk, and enables transparent choices that others can scrutinise and trust across the organisation.
Analytical · Objective · Judicious · Rational
Analysis · Objectivity · Rigour · Logic
The ability to generate useful novelty—ideas, designs or combinations that improve outcomes. Creativity draws on exploration, reframing and reflection to move from possibilities to practical concepts.
Creativity fuels innovation and continuous improvement, helping teams find better ways to solve problems, unlock value for customers and adapt offerings to shifting contexts.
Original · Open-minded · Explorative · Reflective
Growth · Imagination · Introspection · Inspiration
A learning-oriented stance that maintains effectiveness through change, ambiguity and pressure. It combines flexibility, resilience and optimism with the discipline to unlearn and reset.
Adaptive Mindset sustains performance during transformation and accelerates adoption of new technologies and ways of working, protecting capacity today while preparing for what comes next.
Growth Mindset · Resilient · Optimistic · Adaptive
Flexibility · Optimism · Resilience · Growth Mindset
Acting with integrity in line with professional and social standards. Ethics applies principles to everyday trade-offs, balancing competing interests transparently and responsibly.
Ethical practice builds trust, safeguards people and reputation, and is essential for safe use of data and AI, regulatory compliance and long-term licence to operate.
Integrity · Conduct · Responsible · Compliant
Accountability · Commitment · Responsibility · Honesty
Recognising and regulating one’s own emotions while understanding the perspectives and needs of others. It is the basis for considerate, inclusive engagement.
Empathy improves collaboration, customer experience and wellbeing, reducing conflict and enabling solutions that reflect real human contexts.
Sensitive · Mindful · Self-aware · Inclusive
Care · Compassion · Consideration · Inclusion
Working across roles and boundaries to achieve shared outcomes. Collaboration builds relationships, aligns expectations and coordinates contributions toward collective goals.
Complex work requires coordinated effort; effective collaboration increases speed and quality, spreads learning and strengthens a culture of mutual accountability.
Cooperative · Respectful · Relationship-building · Stakeholder-focused
Helpfulness · Tolerance · Trustworthiness · Respect
Purposeful, audience-aware messaging that creates understanding and moves people to action. It blends clear structure with appropriate tone, channel and timing.
Communication aligns teams, reduces noise and rework, and ensures decisions, priorities and progress are visible and understood at every level.
Storytelling · Meaningful · Engages others · Influence
Perspective-taking · Persuasion · Sincerity · Care
The disciplined framing of problems and the use of data to explore causes, test options and justify decisions. It translates analysis into insight and practical recommendations.
Robust problem definition and evidence-based choices lift performance and quality, enabling faster, more defensible decisions in uncertain conditions.
Problem Identification · Analysis · Insightful & Visualising · Solutions
Methodology · Resourcefulness · Solution · Ambiguity
A commitment to understanding needs and improving the end-to-end experience for customers and communities, grounded in value, ethics and measurable outcomes.
Customer Focus directs effort to what matters most, increasing loyalty, reputation and sustainable growth while ensuring service choices remain responsible and fair.
Customer Experience · Value-focused · Measurable · Improving
Customer · Dependability · Support · Care
Setting direction and creating conditions for others to succeed. Leadership builds trust, makes decisions, aligns resources and role-models standards and purpose.
Leadership behaviours compound across the system—shaping culture, pace and performance—and translate strategy into coordinated action.
Purposeful · Inspiring · Trustworthy · Role Modelling
Ambition · Influence · Self-Confidence · Inspiration
Enabling high performance through clear expectations, constructive feedback, recognition and development. It positions growth as a shared responsibility.
Engagement & Coaching lifts motivation, retention and capability, building stronger teams and pipelines for future roles.
Empowering · Engaging · Coaching · Development
Empowerment · Inclusivity · Recognition · Trustworthiness
A test-and-learn approach that challenges assumptions, experiments safely and scales what works. It blends design, iteration and calculated risk-taking.
Agile & Innovative reduces waste and time-to-value, keeping organisations responsive to change and focused on outcomes that matter.
Responsive · Experimental · Innovative · Adaptive
Challenge · Curiosity · Improvement · Courage
Establishing a compelling “why” and translating strategy into clear priorities, measures and accountabilities that guide everyday decisions.
Direction & Purpose aligns effort across levels and time horizons, sustaining performance and coherence through complexity and change.
Purposeful · Prioritising · Strategic Thinking · Accountable
Vision · Strategy · Opportunity · Responsibility
Mindset + practice
The HCS recognises that it’s not just what people do, but how they do it. Each capability captures observable behaviours and the underlying mindsets that drive performance, growth, and adaptability in dynamic environments.
Structured, Practical and Levelled
The HCS recognises that it’s not just what people do, but how they do it. Each capability captures observable behaviours and the underlying mindsets that drive performance, growth, and adaptability in dynamic environments.
Backed by evidence, trusted in practice
Developed over three decades by Working Futures™, rigorously validated and continuously refined to reflect emerging workforce needs. Used by 100+ organisations,, governments, and educators.
Globally benchmarked, Future Ready
Mapped to national and international frameworks, the HCS connects learning, formal education, qualifications and work, providing a shared, scalable language across systems.
