Client stories

Two employers, one way of recognising capability

Some of Australia’s best-known employers use Human Capability Credentials to recognise the capability their people build at work. Some start with a program. Others start with a role.

McDonald’s Australia
TFE Hotels
HOYTS

Client story: TFE Hotels

Two leadership programs, now recognised outside the building

The program

For more than a decade, TFE Hotels has grown its own leaders through ACADEME, its leadership development program combining workplace learning, coaching, mentoring and business-led projects. More than 330 team members have graduated since 2012, and 45 alumni now lead hotels as general managers or assistant hotel managers. The People Leaders Program won Best Leadership Development Program at the 2025 AITD Awards.

What’s recognised

Graduates of the Future Leaders and People Leaders programs earn Human Capability Credentials, assessed against the Working Futures™ Human Capability Standards. The credentials recognise capabilities demonstrated at work, including communication, collaboration, adaptability, problem-solving, ethical judgement and leadership.

What people walk away with

Credentials they keep wherever their career goes, and that can count toward credit at eight of Capability.Co’s university and pathway partners: up to four undergraduate subjects for Future Leaders graduates, and up to four postgraduate subjects for People Leaders graduates, subject to each institution’s requirements.

Now People Leaders graduates who hold all four advanced credentials can also apply for Torrens University Australia’s Graduate Certificate of Applied Management, which TFE Hotels will sponsor for eligible employees.

What it’s supporting

86%

of recent ACADEME graduates promoted

Edina Behlulovic trained in finance and accounting, then moved into commercial cookery and kitchen leadership. She’s now Executive Chef at The Savoy Hotel on Little Collins in Melbourne.

“I don’t think I’m ever going to stop searching for what’s next. I can see the opportunities.”

Edina Behlulovic, Executive Chef, The Savoy Hotel on Little Collins

Raminda Palliyawattage was recently promoted to Front Office Manager at Vibe Hobart.

“This might be motivation to get another qualification because this is an industry I’m planning to stay in.”

Raminda Palliyawattage, Front Office Manager, Vibe Hobart

“Buildings, brands and technology all matter, but it’s our people who bring hospitality to life.”

Antony Ritch, CEO, TFE Hotels

Got a program like this? It’s worth 30 minutes on one program.

Talk to us about a program like this

McDonald’s Australia

Retention · Role recognition

Capability recognised across a national pathway

Their situation

Crew build serious capability as they move through the restaurant management pathway, and keeping good people on that path matters at national scale.

What we recognised

Human Capability Credentials are embedded across the Archways to Opportunity restaurant management pathway nationally, recognising the capability crew and managers demonstrate on the job.

What people walk away with

Verified, levelled credentials, and university pathways that open up as they progress.

“We’re using this now as a retention tool: one of our rising stars chose to stay and step into a manager track before uni.”

HOYTS

Attraction · Role recognition

Recognising capability in a young workforce

Their situation

HOYTS employs many young people in their first jobs, with well-structured role development and no formal training programs. Attracting good people is the priority.

What we recognised

The capability people demonstrate as they progress through their roles, verified from workplace evidence.

What people walk away with

A credential they can build on, and a visible reason to keep progressing at HOYTS.

Could your program lead to recognised credentials?

Tell us about a program or role you’re proud of. We’ll show you which capabilities it develops and what your people could walk away with.

Talk to us